We are searching for an excellent Tech Specialist who is reliable, fun to work with, tech savvy and adaptable.

 

This position will require the ability to analyze what is needed, gather appropriate resources and implement determined strategy. You will be responsible to learn quickly and adapt to our expectations.

STEP 1:  Download and read this job profile to determine if you're suited for this position.


STEP 2: Complete the quiz and test below:

1) Predictable Success quiz

2) 16 Personalities - Free test

 

STEP 3: Complete this video interview

 

If you love being challanged and enjoy helping others, please email your test & quiz results along with your resume to: [email protected] Use the subject “Tech Specialist". Tell us what sets you apart and where you see yourself in the next 5 years.

We will contact you if you become a final candidate for the position.

Compensation will depend on character, skill and experience - not formal education.

 


Client Care Support


We are an energetic business, passionate about the Music/Online Industry. We are searching for another member to add to our team. This customer support person must be reliable, trustworthy, dependable, adaptable and most of all fun to work with. This position will demand extreme attention to detail and problem solving. You will be expected to represent our culture and our brand with excellence and authenticity. Compensation will depend on character, skill and experience - not formal education.


Primary areas of responsibility:


1. Reactive -- These are tasks like responding to social media comments and posts, helping customers that have login problems or questions about their program or product purchase. This is primarily public relations, addressing skeptics, objections, questions, as well as troubleshooting, technical help, and getting people to the right place in a timely and professional manner.


2. Proactive -- This position will be thinking about and implementing new processes, new communication, reviewing messages and emails, etc received and sent to prospects and customers, to ensure that SMA is providing timely solutions and happiness to our audience. This also involves things like sending notes of encouragement or other ways to show appreciation - We look for ways to start conversations with people.


Although this position is focused primarily on implementing the Customer Care strategies, we value people who take initiative. It will be required of this person to constantly make things better for our customers by helping avoid and resolve issues, as well as suggesting improvements to the existing strategies as we constantly strive to improve our customer experience.


STEP 1:

Please download and read this job profile to determine if you have the values and skills to fit our company.


STEP 2:

Complete the following quiz and test below:

1) http://predictablesuccess.info/quiz/quiz.php?id=13

2) https://www.16personalities.com/free-personality-test


STEP 3: Complete this video interview


Please email [email protected] with the subject “Client Care Support".

We will respond to the best qualified candidates with more details regarding the next steps.

 

Thank you for your interest